Refund policy
Refund & Return Policy
We want you to be happy with your Faith Field purchase. If something isn’t right, we’re here to help.
Return Window You may request a return within 14 days of receiving your order.
Eligibility To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In original condition with all tags attached
- In the original packaging (if applicable)
We do not accept returns on:
- Final sale or clearance items
- Custom or personalized products
- Items that show signs of wear, washing, or damage caused by the customer
How to Start a Return
- Email us at faithfieldshop@gmail.com within 14 days of delivery.
- Include your order number and a brief reason for the return.
- We will reply with return instructions and the return address.
Return Shipping Return shipping costs are the responsibility of the customer, unless the item you received is defective, damaged, or incorrect. In those cases, we will cover the return shipping cost.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days. Please note that it may take additional time for the refund to appear in your account depending on your bank or payment provider.
Exchanges We currently do not offer direct exchanges. If you need a different size or item, please return the original product for a refund and place a new order.
Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact us within 7 days of delivery and include clear photos. We will arrange a replacement or refund as quickly as possible.
Thank you for shopping with Faith Field. We’re grateful for your support and understanding.